Customer service, relations with airlines, facilitation, airport security, safety, managing the environment, emergency preparedness, airport strategic planning, essential skills for the spoke person, preparing news releases, communicating in a crisis, aviation and airport law practices, airport promotion/reduction, airport development, airport policies, airport slot and schedule coordination

Marketing and commercial strategy development, product management and brand, customer life cycle management, E – commerce and pricing, loyalty programme, airline alliances and cross – industry partnership marketing strategies, customer value optimization, marketing information and research, integration of multiple marketing channels, low cost carriers, customer acquisition and retention marketing and customer life time value.