Customer service, relations with airlines, facilitation, airport security, safety, managing the environment, emergency preparedness, airport strategic planning, essential skills for the spoke person, preparing news releases, communicating in a crisis, aviation and airport law practices, airport promotion/reduction, airport development, airport policies, airport slot and schedule coordination
Marketing and commercial strategy development, product management and brand, customer life cycle management, E – commerce and pricing, loyalty programme, airline alliances and cross – industry partnership marketing strategies, customer value optimization, marketing information and research, integration of multiple marketing channels, low cost carriers, customer acquisition and retention marketing and customer life time value.
Social networks