Thursday 10th September 2020, International College, Suan Sunandha Rajabhat University conducted the Thai Culture Event. Hotel Students joined the Thai Jelly Workshop.
The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint has become one of the most widely used tools to manage service operations, service design and service positioning.
Visiting exchange student (Hotel student code HM59) and joining Academic Conference on Educational & Social Innovations AC-ESI-2019 in December, 2019 at Prague, Czech Republic
Aj.Nuntana Ladplee passed the course of Facial Massage from Chetawan Health Center and School (Salaya). It took 30 hours to complete the course that has been practiced in July 2019. This course is one of the newest spa therapy courses that developed by the experienced therapist and the academic expert. It combines the natural and traditional therapies together with fantastic techniques. The herbal ingredients are employed for the treatment including facial scrub, facial mask, facial nourishing and facial massage.
Hotel students joined the big event "ASEAN Sustainable Energy Week 2019" at BITEC Bangna on 6th June 2019 and learned latest sustainable energy. They collected and analysed information to perform their group presentations in the class for Aj.Nuntana Ladplee on topic “Sustainable Energy for Hotel Business”.
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English for basic communication and study skills, listening, reading, speaking, and writing, telephone communication, and comprehension of written academic information.
Decoration; flower arrangement; table skirting; theme party decoration; hotel public areas decoration; management of hospitality properties; building; design and set up amenities in guestroom.
This course is aimed to develop students to work in spa and wellness industry. The topics involved are: basic concept of spa and wellness, study of health care principles, products and treatments development, marketing approaches for successful selling of spa and wellness products and services.
Leisure and other activities that included their origins and creative activities, kid club, perform child protection duties, sport, adventure tourism, skills necessary to travel safely by means of outdoor experiences with environmental concerns, skills for leading a group and emergency plans with hazard awareness, travel trends in land, wilderness, water, snow and mountain bases, set up and operate a camp site and perform basic first aid procedures.
Basic concept of spa, spa types, spa staffing, health care principles, spa products and treatments development, communication skills in terms of health issues, maintain quality spa customer service and spa visit.
English vocabulary and expressions, meet and greet guests for front office, housekeeping, food and beverage, and other hotel departments, communication with guests and staff by using appropriate topics in a short, informal conversation, listening, speaking, writing and reading comprehension from articles and books in hotel business.
Hotel guest room standards, clean and prepare rooms for in-coming guests, clean public areas, facilities, equipment, and maintenance, guest room amenities, guest room safety and security, relationships between housekeeping and other departments in a hotel, launder linen and guests clothes, lost and found facility and provide housekeeping services to guests.
Introduction to hotel business, the organizational structure, operational mechanics, rooms division of hotel operation, market segments, activities within and between hotel departments, maintain quality customer service and hotel visit.
Decoration, flower arrangement, table skirting, buffet line decoration, theme party decoration, hotel public areas decoration, management of hospitality properties, building, design and set up amenities in guestroom.
Front desk operation, hotel terminology, departmental structure and management, guest service, techniques for dealing with guest, guest cycle, reservation, check-in, occupancy and check-out, dealing, guest requests and issues, conduct a night audit and provide accommodation and reception services.