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Aj.Nuntana Ladplee
Seminar for "Service Blue Print" at Mahidol University on April, 2020
by Nuntana Ladplee - Monday, 21 September 2020, 1:54 PM
 

The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint has become one of the most widely used tools to manage service operations, service design and service positioning.