English for basic communication and study skills, listening, reading, speaking, and writing, telephone communication, and comprehension of written academic information.
Decoration; flower arrangement; table skirting; theme party decoration; hotel public areas decoration; management of hospitality properties; building; design and set up amenities in guestroom.
This course is aimed to develop students to work in spa and wellness industry. The topics involved are: basic concept of spa and wellness, study of health care principles, products and treatments development, marketing approaches for successful selling of spa and wellness products and services.
Leisure and other activities that included their origins and creative activities, kid club, perform child protection duties, sport, adventure tourism, skills necessary to travel safely by means of outdoor experiences with environmental concerns, skills for leading a group and emergency plans with hazard awareness, travel trends in land, wilderness, water, snow and mountain bases, set up and operate a camp site and perform basic first aid procedures.
Basic concept of spa, spa types, spa staffing, health care principles, spa products and treatments development, communication skills in terms of health issues, maintain quality spa customer service and spa visit.
English vocabulary and expressions, meet and greet guests for front office, housekeeping, food and beverage, and other hotel departments, communication with guests and staff by using appropriate topics in a short, informal conversation, listening, speaking, writing and reading comprehension from articles and books in hotel business.
Hotel guest room standards, clean and prepare rooms for in-coming guests, clean public areas, facilities, equipment, and maintenance, guest room amenities, guest room safety and security, relationships between housekeeping and other departments in a hotel, launder linen and guests clothes, lost and found facility and provide housekeeping services to guests.
Introduction to hotel business, the organizational structure, operational mechanics, rooms division of hotel operation, market segments, activities within and between hotel departments, maintain quality customer service and hotel visit.
Decoration, flower arrangement, table skirting, buffet line decoration, theme party decoration, hotel public areas decoration, management of hospitality properties, building, design and set up amenities in guestroom.
Front desk operation, hotel terminology, departmental structure and management, guest service, techniques for dealing with guest, guest cycle, reservation, check-in, occupancy and check-out, dealing, guest requests and issues, conduct a night audit and provide accommodation and reception services.